PROJJAL GHATAK is the CEO and co-founder of OnLoop, a platform reshaping the performance management landscape and introducing the concept of Collaborative Team Development (CTD) to transform how hybrid teams are evaluated and nurtured at their core. In this interview, we delve into the critical components of effective performance feedback, explore what leaders can do to better coach individuals on their teams, and discover how to cultivate habits around essential feedback topics. Let’s reimagine performance management for hybrid work together!

Key Takeaways

Align Actions and Words: Leaders must lead by example. Inconsistency between what you say and what you do undermines trust and performance.

Annual Team Meetings: Projjal emphasizes the importance of in-person team gatherings at least once a year. He visits various teams to maintain connections.

The Commute, Not the Office: The dislike for office work is often misplaced; it’s usually the commute that people dread.

Direction & Feedback Loops: Lack of clear goals and feedback hampers performance. Teams should have real-time feedback loops to understand progress.

Smooth Goal Setting: Goals and feedback should be part of your daily work habits, not chores. They should add value to the end user, not just be bureaucratic formalities.

Collaborative Team Development: A 5-Layer Framework

  1. Productive Capacity: Well-being serves as the foundation of productivity.
  2. High-Priority Goals: Teams must clearly understand their 3 high-priority goals.
  3. Feedback Vocabulary: Employees should have a language around their strengths and what they excel at.
  4. Awareness of Blindspots: Although blindspots may not be eliminated, awareness helps personal growth.
  5. Ongoing Growth: Constant learning and skills improvement should be part of the work culture.

Insights on Motivation and Bias

  • For high performance, creating a safe work environment is crucial.
  • Current performance reviews often suffer from ‘eloquence bias,’ where articulation trumps actual performance. The focus needs to shift towards evaluating work at the correct level of granularity.

Technology and Hybrid Teams

  • With fewer data points available in hybrid settings, technology becomes crucial for understanding team member performance.
  • The limitation of serendipity in hybrid teams necessitates a structured yet flexible approach to performance evaluation.

Reimagine performance management for hybrid work

In the evolving landscape of hybrid work, traditional performance management methods are proving inadequate. OnLoop’s Collaborative Team Development framework and insights offer practical solutions for leaders to effectively elevate their teams’ performance. Together we can reimagine performance management for hybrid work.

The fabulous Miro, a visual online workspace, has sponsored this podcast episode. Visit to get your three free whiteboards today.

Miro is a collaborative online workspace where you can visualize every idea, project, or workflow with the help of ready-made templates and tools. It’s built for teams to feel like they’re sitting side-by-side, even working in different places.

Additional Resources

325 – Empathetic Leadership in Remote Work

308 – Psychological Safety In Virtual Teams

305 – Building Trust: A Blueprint For Leaders


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