In this interview, we speak with SOPHIE WADE, a work futurist and the founder of FlexCel. With a mission to establish “digitally integrated and responsive sustainable work environments,” her company offers advisory services and transformative workshops. As the author of Empathy Works, Sophie brings a wealth of knowledge and insights to our discussion. We delve into the future of work, exploring the essentiality of flexibility and what that means for business transformation. We also uncover key focus areas for leaders as they navigate this transition into a future defined by flexibility.


Adapting to Change and Embracing Flexibility

Despite the potential benefits of remote work, some companies are calling employees back to the office due to concerns about productivity drops, feelings of connection, and general engagement. This response highlights the tension between established work norms and the need for flexibility.

Workplace flexibility is not limited to remote work; it includes a broader transformation of work environments to suit individual preferences and needs. This involves integrating technology, changing work hours, and decentralizing decision-making.

Implementing remote work practices requires reimagining workflows, communication tools, and decision-making processes. The transition can be challenging and requires patience, experimentation, and adaptation. Workplace flexibility is about mindset before policy. Adapting to changing work environments requires an open and inclusive mindset focusing on employees’ well-being and ability to do their best work.

Cultural Understanding and Collaboration

Collaborating with colleagues from different disciplines brings cognitive diversity, which fuels innovation. Empathy becomes vital in understanding and appreciating these diverse perspectives. Different cultures have varying perceptions of work and expectations regarding work hours and commitment. Understanding these cultural differences is crucial in building effective remote and hybrid work environments.

Empathetic Leadership Blueprint

Adapting to Rapid Change: The dynamic nature of the workforce, driven by technology, requires leaders to be agile and adaptable. The rapid pace of change necessitates a culture of continuous learning. Organizations and individuals must be open to exploring new skills to remain competitive and relevant.

Embracing Empathy in Decision-Making: Empathy, trust, and flexibility play crucial roles in effective decision-making. Encouraging transparent communication, listening to employees’ ideas, and fostering a sense of belonging contribute to a healthy work environment. Sophie Wade’s book “Empathy Works” provides a roadmap for leaders navigating the complexities of the modern workforce.

Through understanding cultural nuances, fostering empathy, embracing flexibility, valuing continuous learning, and finding a leadership blueprint centered on empathy and trust, leaders can effectively navigate the challenges and opportunities presented by the ever-evolving future of work.


The fabulous Miro, a visual online workspace, has sponsored this podcast episode. Visit to get your three free whiteboards today.

Miro is a collaborative online workspace where you can visualize every idea, project, or workflow with the help of ready-made templates and tools. It’s built for teams to feel like they’re sitting side-by-side, even working in different places.


Additional Resources

285 – Live The Remote Dream

296 – unFIX Your Organisation For The 21st Century

325 – Empathetic Leadership in Remote Work

310 – The Future Of Work Is Flexible And Happy

305 – Building Trust: A Blueprint For Leaders



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