October 9, 17:00—18:45 CEST
Ended on October 9
Lisette Sutherland
9.54 from 74 reviews


Many online meetings are awful. From technical problems to agenda chaos. From people who take over the conversation, to the silent lurkers. Online meetings can quickly become a shambles. As a confident online meetings facilitator, how can you deal with all the problems that online meetings throw at you - and emerge looking productive and professional, time after time?

In this session, you will learn how to:

  • Prepare yourself and your participants to avoid technical challenges
  • Adapt your plan in the moment when the unexpected happens
  • Manage overwhelm - your own and your participants’
  • Help your group to recognise unhelpful behaviours and to establish clear shared norms and boundaries
  • Stop someone who talks to much, while encouraging the silent ones to participate
  • Re-engage participants who seem to have checked out
  • Recognise when a meeting should be stopped, and the best ways to do that.

If you can keep your head when all about are losing theirs and blaming it on you… you’ll be a meeting master!

This is an all-remote event: each participant is expected to join the video call from an individual device, in order to maximise engagement and participation. Our teaching focus will also be on all-remote meetings. 

Much of the material covered will also be relevant to hybrid meetings, where some people are in a room together and others are remote. But this meeting format introduces specific problematic issues, so a final, separate class will look directly at the topic.

We’ll start and finish on time, the technology will work seamlessly, and you’ll meet fellow-leaders who share your challenges.

We’ll be online together for 100 minutes. And we promise that it will be surprisingly enjoyable!

Book all five Remote Meetings Masterclasses and save £200! Click here >>>


Your Trainers


Author, speaker, consultant, trainer and coach based in London, UK. Leading on distributed diversity and communication clarity in complex contexts.

I'm a facilitator, coach and trainer - mostly working over the internet. Not long ago I facilitated what was probably the world's first "video unconference" in which 150 people self-organised to talk about the things that mattered to them.

I'm the co-author of a bestselling book, "Clean Language", which describes a precision inquiry toolkit which works especially well in complex systems. I coach using this methodology, and I also teach Clean Language to Agile coaches and others, mostly online. I'm the co-founder of the Rees McCann Partnership.


I am a remote-working German-born American living in the Netherlands and I am totally jazzed by the fact that it's possible to work from anywhere. In fact, it's not just possible; it's completely, productively workable—if you do it right.

From extensive research and first-hand experience, as well as from interviews with over 100 workers and manager/owners, I have collected a treasure trove of advice & action lists, pitfalls & solutions, and personal reports of individuals and teams engaged in doing great things—successfully—from wherever they happen to be.


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